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your account obligations

Terms and Conditions for USE of Site

1. Your use of any information or materials on this Site is entirely at your own risk, for which the Company (Tennis Partner Pte Ltd) shall not be liable. You hereby accept responsibility to ensure that any products, services or information available through this Site meet your specific requirements.
2. The content of this Site cannot be reproduced, modified, transferred, distributed, republished, downloaded, posted or transmitted in any form without Tennis Partner Pte Ltd’s prior written consent and approval.
3. No warranty is given that access to www.tennispartner.com.sg will be provided uninterrupted or free from errors.
4. We disclaim liability for any malfunction, defect or error which contributes to the delay or inability on Tennis Partner Pte Ltd’s part in the provision of services due to any electronic, mechanical, system, data processing, telecommunication fault or any event outside Tennis Partner Pte Ltd’s control.
5. We do not provide any guarantee or warranty as to the accuracy, timeliness, completeness or suitability of the information and materials found or offered on this Site for any particular purpose. You acknowledge that such information and materials may contain errors or inaccuracies and we expressly exclude liability for any such errors or inaccuracies to the fullest extent permitted by law.
6. The reviews and opinions expressed on portions of this Site originate from end users and are absolutely independent of Tennis Partner Pte Ltd’s views. Tennis Partner Pte Ltd accepts no responsibility, legal or otherwise for their substance or accuracy and you are advised to rely on the said reviews at your own risk and discretion.
7. You hereby agree to indemnify Tennis Partner Pte Ltd, it’s directors and employees harmless from and against any and all claims, losses, liabilities, costs, and expenses (including but not limited to legal costs and expenses) made against or suffered or incurred by Tennis Partner Pte Ltd arising directly or indirectly your access and connection to and/or use of this Site. These obligations will survive any termination of your relationship with Tennis Partner Pte Ltd or your use of this Site.
   
    

Terms and Conditions for sales

1. Online payment through Paypal (All other items excluding Lobster Sports Tennis Ball Machines)
2. Pay cash upon collection (Lobster Sports Tennis Ball Machines and Bulk orders)
3. Posting of Cheque to Tennis Partner Pte Ltd (available for purchases over $500 only); and
4. Cash transfer to Tennis Partner Pte Ltd bank account (available for purchases over $500 only)
5. Telegraphic Transfer to our USD DBS Account (All Tennis Ball Machines purchased with 2yr Warranty Only)

Please note that all transactions are to be conducted in Singapore Dollars ONLY.
Please note that all tennis ball machines purchased with 2yr Manufacturer's Warranty (International Pricing) are to be conducted in USD.
Goods will only be issued once funds have been cleared/received.

Payment Details

CHEQUE
Please make the cheque payable to “Tennis Partner Pte Ltd”, and write the following details behind your cheque:

1. Your name;
2. Your contact number; and
3. Your order number

And mail your cheque to the following address:
312 River Valley Road #01-02
Singapore, 238352.

Bank Transfer to Singapore Dollar Account
Kindly remit the amount in Singapore dollars as per banking details below. Please email us the bank transfer information (sales@tennispartner.com.sg) so that we can monitor the incoming transfer and begin fulfilling your order as soon as the incoming transfer has been successfully credited to our bank account.

Account Name: Tennis Partner Pte Ltd
Bank: DBS
Account Number: 100-901557-8

Telegraphic Transfer to USD Account
For Tennis Ball Machines Purchased with 2yr Manufacturer's Warranty, kindly remit the amount in USD as per banking details below. Please email us the bank transfer information (sales@tennispartner.com.sg) so that we can monitor the incoming transfer and begin fulfilling your order as soon as the incoming transfer has been successfully credited to our bank account.
All remittance fees (sender + recipients) are payable by the customer.

Account Name: Tennis Partner Pte Ltd
Account Number: 0100-001-051-010
Bank: DBS
Bank Address: 6 Shenton Way, DBS Building, Singapore 068809
Swift Address: DBSSSGSG

Please also include the following information in the special remarks section of the remittance form:

"Pay to: Bank of New York Mellon, New York (Swift Address: IRVTUS3N) FED ABA:021000018
For Account of: DBS Bank Ltd, Singapore (Swift Address: DBSSSGSG)

Collection/Delivery

Lobster Sports Tennis Ball Machines:
Tennis Partner Pte Ltd will deliver Lobster Sports Tennis Ball Machines to a location (within Singapore) specified by the customer. Tennis Partner Pte Ltd will then give a brief demonstration on the operation of the purchased tennis ball machine.

All Other Products:
All other products can be collected from any of our distribution points. Please view the opening hours of each distribution point on our website and contact the appropriate location to finalise the date and time of collection. Customers must print and bring the copy of their receipt with them and identification for verification.

Alternatively, if customers have an existing Tennis Partner Rental booking, they can arrange to receive their purchased goods at the same time (either delivery or self-collection depending on what mode was chosen for the Tennis Partner Rental by the customer).

Warranties

Lobster Sports Tennis Ball Machines:

3 Year Local Tennis Partner Warranty (Available in Singapore Only)
Lobster Sports Tennis Ball Machine warranty is offered by the manufacturer and is subject to the Terms and Conditions stipulated on their website

Lobster Sports Tennis Ball Machines come with a 2 year warranty excluding the battery and accessories which are covered by a 6 month warranty. During this warranty period, parts will be provided free of charge from Lobster Sports and installation will be provided free of charge by Tennis Partner Pte Ltd.In the event of a severe malfunction which requires the machine to be sent back to Lobster Sports (USA), freight will be payable by the customer.

Requirements for valid warranty:

1. Warranty period begins from invoice date
2. Customers must send back warranty card to Lobster Sports as stipulated
3. Customer must have Tennis Partner Pte Ltd Invoice with Company Stamp
4. Machine Serial Number must match our records

1. Damage resulting from misuse, neglect, alteration, accidents, tampering, abuse, fire, war, insurrection, civil disorder, flood, acts of God or any other casualty:
2. Failure of Customer to properly follow operating instruction provided in the instruction manual from Lobster Sports and the operating instructions provided by Tennis Partner Pte Ltd; and
3. Damage caused by use on circuits or voltages other than indicated on the applicable nameplate.

Failure to comply with these Terms and Conditions will void the extended 1 year warranty which will be entirely at the discretion of Tennis Partner Pte Ltd.

Under no circumstances shall Tennis Partner Pte Ltd be liable to the Customer or any other person for incidental or consequential damages of any nature, including without limitation, damage for personal injury or damages to property; and however occasioned, whether alleged as resulting from breach of warranty by Tennis Partner Pte Ltd, the negligence of Tennis Partner Pte Ltd.

ZERO DOWNTIME GUARANTEE on Lobster Sports Tennis Ball Machines:
Tennis Partner Pte Ltd will provide Customer with a replacement Tennis Ball Machine of equal or higher level if the Warranty repair of the Customers machine takes longer than 24hrs to complete. The said “Replacement Machine” will remain at all times the property of Tennis Partner Pte Ltd, and any damages or loss of the said replacement machine will be paid in full by the Customer.
The Zero Downtime Guarantee can only be enforced during a valid 2-year manufacturers’ warranty.

INTERNATIONAL WARRANTY PRICING WITHIN SINGAPORE:
All Lobster Sports Tennis Ball Machines purchased from Tennis Partner Pte Ltd under its 2 year Manufacturer’s International Warranty pricing are NOT eligible for Tennis Partner Pte Ltd’s 3 year limited local warranty or zero downtime guarantee. Any local servicing or repairs conducted by Tennis Partner Pte Ltd will be chargeable.

Cancellation of Orders

Please see Terms of Payment section

Exchange/Refunds

All goods sold are non-exchangeable and non-refundable.
 

Terms and Conditions for Rental

1. The said Rental Equipment is the property of the Company and the Lessor shall be a mere bailee thereof and no interest in it shall pass to the Lessor.
2. The Lessor must be at least 18 years of age.
3. The hiring of the said Rental Equipment shall commence on the date and time specified and shall continue for the period and end at the time stated, herein described as the “Rental Period”, subject to clauses 3 (a), (b) and (c).
   • The Lessor must expressly request any modification of the stipulated Rental Period at least 24 hours prior to the commencement of the stipulated Rental Period, which will be subject to approval by the Company.
   • If the Lessor returns the said Rental Equipment after the expiration of the Rental Period, then without prejudice to the other rights of the Company, the Lessor shall pay to the Company for every 30 minutes after the expiration of the Rental Period, additional rental fee of $20 up to a maximum of $100.
   • In the event of inclement weather during the Rental Period where the tennis court is wet for 75% or greater of the booking period, the Company will re-schedule your booking at the Lessors request subject to Rental Equipment availability. No refund will be issued.
4. The Lessor shall pay all fees in advance at the time of online booking. No part of such fees shall in any circumstance be transferable or refundable, subject to clause 4a and 6c.
   
   • If for any reason the said Rental Equipment is NOT available for the stipulated Rental Period, the Company will repay the fee paid for the Rental Period to the Lessor but shall have no other claim of any kind whatsoever against the Company.
5. The Company, at their discretion may accept bookings outside the use of the online booking system. The Lessor agrees to sign a legal disclaimer, pay all fees and submit their passport to the Company upon taking possession of the Rental Equipment from the Company.
6. The Company can deliver and collect the said Rental Equipment upon instruction from the Lessor subject to the following clauses:
   • The delivery and collection address must be within the districts serviced by the Company which are listed at www.tennispartner.com.sg
   • The Lessor acknowledges that delivery and collection schedules may be affected by factors outside the control of the Company and the Company shall not under any circumstances be liable to the Lessor for any claims as a result of late delivery or collection of the said Rental Equipment.
   • The Company reserves the right to cancel delivery and collection requests by the Lessor for any reason. If the Lessor cannot collect the said Rental Equipment, they may re-schedule or cancel the said booking session, and in the later event, the Company will refund the paid fees but will not be liable to the Lessor for any further claims.
7. The Lessor is expressly forbidden to hire, rent or lease the said Rental Equipment to/for any and all third parties. Failure to comply may entail serious consequences as the Lessor assumes full responsibility and in the event of damage to or lose of Rental equipment, damage to property or injury to any persons, the Lessor shall indemnify all parties for losses, damages and injuries incurred.
8. The Lessor, its servants, agents and invitees shall use the Rental Equipment on a dedicated tennis facility in accordance with the rules and regulations governing the use of the tennis facility, and in the event of any breach thereof, the Lessor shall pay any fines, cost of repairs, damages and penalties which may be incurred.
9. The Lessor, its servants, agents and invitees shall use the Rental Equipment (on a dedicated tennis facility) in the manner described in the provided instruction manual, at their own risk and hereby release to the full extent permitted by the law, the Company and its directors, agents, servants and invitees from any claims and demands of every kind resulting from any accidents or injury to person or property howsoever caused, occurring at any time whilst the Lessor is in possession of the rental equipment.
10. The Company shall not under any circumstances be liable to make payment to the Lessor in respect of or to indemnify the Lessor against any loss, injury or damage sustained by the Lessor, its servants, agents and invitees or by any third party as a result of the use of the said Rental Equipment or as a result of any defect therein and in taking delivery of the said Rental Equipment the Lessor is deemed to have satisfied himself that the said Rental Equipment is in all respects in a proper and safe condition.
11. The Lessor is deemed responsible for the safety of any persons using the Rental Equipment during the Rental Period, being defined as the time the Rental Equipment is handed to the customer until the time it is returned back to the Company.
12. The Lessor will accept responsibility for any actions taken by itself, its servants, agents and invitees resulting in the injury to third party persons or property during the defined Rental Period.
13. The Lessor is deemed responsible for the safe use and keeping of the Rental Equipment during the stipulated Rental Period, and the Lessor agrees to pay any and all fees imposed by the Company to restore the Rental Equipment to its prior condition, which may include but not limited to the cost to purchase, import and installation of replacement parts, and loss of revenue or damages incurred by the company due to the unavailability of the said Rental Equipment to other customers.
14. On or prior to the expiration of the Rental Period, the Lessor shall return the said Rental Equipment to the Company in as good order and condition as the said Rental Equipment was when received by the Lessor from the Company.
15. The Lessor agrees to inform the Company immediately if the Rental Equipment is damaged or lost, and as soon as reasonably possible if there has been an injury to any persons relating to the use of the Rental Equipment.
16. The Lessor will provide the Company with their passport as a security deposit to ensure the safe handling and return of rental equipment to the Company after the rental period. The Lessor must be present at the beginning and end of the rental period for visual identification and return of passport respectively.
17. In the event of damage or loss of Rental Equipment whilst Rental Equipment is under the care of the Lessor, the Company reserves the right to:
    • Withhold the Lessors passport indefinitely until full payment or guarantee of full payment is received for the full cost to repair or replace the damaged or lost Rental Equipment as determined by the Company
    • Determine whether the damaged Rental Equipment can be safely repaired or needs to be replaced entirely at the expense of the Lessor
       
18. The Lessor and any persons using the said Rental Equipment will abide by the safety guidelines outlined in the provided instruction manual and which can be viewed online at www.tennispartner.com.sg
19. The Lessor will ensure that absolutely no-one will have access to manipulate or tamper in any way the internal workings of the Rental Equipment. Any form of tampering with the Rental Equipment may result in the serious injury of others and may lead to a litigation suit being sought against the Lessor.
20. The Lessor shall not take the said Rental Equipment outside mainland Singapore under any circumstances.
21. The Company reserves the right to refuse booking of Rental Equipment or provision of services to Lessors in view of any risk to Lessor, its agents, servants and invitees, third parties, Company staff or rental equipment.
22. No relaxation forbearance or indulgence by the Company in enforcing any of the Terms and Conditions of this Agreement shall prejudice or affect the rights and powers of the Company hereunder nor shall any waiver of any breach operate as a waiver of any subsequent or continuing breach.
23. The Company reserves the right to alter the fees charged for its services at any time with immediate effect from the time the fees are clearly stated on the website. Any bookings already made but not yet realised by the Lessors, will not be affected.
24. The company reserves the right to alter and amend any of the above Terms and Conditions without prior notice and any decision made by the Company is final.
25. Failure to comply with the above stated Terms and Conditions may result in further restrictions placed on infringing parties.